Refund Policy
Transparent and fair refund policies for all our matrimonial services
At বাংলা বিবাহ (Bangla Bibah), we believe in providing transparent and fair refund policies. We understand that sometimes our services may not meet your expectations, and we're committed to resolving such situations amicably.
This refund policy outlines the terms and conditions under which refunds are provided for our various matrimonial services. Please read this policy carefully to understand your rights and our obligations.
Monthly Plans
- Full refund within 7 days of purchase if no services used
- Partial refund (50%) within 15 days if minimal services used
- No refund after 15 days or if premium features accessed
Annual Plans
- Full refund within 30 days of purchase if no services used
- Pro-rated refund based on unused months if cancelled early
- No refund after 6 months of subscription
Document Verification
- Full refund if verification fails due to our system error
- No refund if verification fails due to invalid documents
- Partial refund if verification is cancelled mid-process
Photo Verification
- Full refund if verification fails due to technical issues
- No refund if verification fails due to poor photo quality
- One free re-verification attempt allowed
Message Credits
- Unused message credits are non-refundable
- Refund only if messaging system is down for 24+ hours
- No refund for sent messages or read receipts
Video Calls
- Full refund if call fails due to our technical issues
- No refund if call fails due to user's internet/device
- Rescheduling available for technical failures
Submit Refund Request
Contact our support team with your refund reason and order details
Review & Investigation
Our team reviews your request and investigates the circumstances
Approval Decision
You'll receive notification of approval or rejection with explanation
Refund Processing
If approved, refund is processed to your original payment method
The following items and services are generally non-refundable:
Refunds may be provided in the following exceptional circumstances:
Note: Each case is evaluated individually, and decisions are made based on the specific circumstances and our commitment to customer satisfaction.
Call Us
+8801618201389
Mon-Sat, 9 AM - 8 PM
Email Us
info@banglabibah.com
24/7 Support
Visit Us
Dhaka, Bangladesh
Main Office
Important Information
- • Refund requests must be submitted within the specified time limits
- • All refunds are processed to the original payment method
- • Processing times may vary depending on your bank or payment provider
- • Keep your order confirmation and payment receipts for reference
Questions About Refunds?
Our customer support team is here to help you with any refund-related questions